Shipping policy

SHIPPING POLICY

Fredi & Sons supplies hospitality products to hotels, resorts, businesses, and approved partners.

Order Processing

In-stock items are generally shipped on the same business day. Orders placed after the daily shipping cutoff, on weekends, or on holidays may ship on the next business day.

Custom and Made-to-Order Products

Custom, branded, and made-to-order products require an initial production lead time. The applicable schedule will be provided during product development, sampling, or order confirmation.

After a custom product has been produced and added to available inventory, in-stock reorders are generally shipped on the same business day.

Shipping Charges

Shipping charges are calculated and displayed during checkout or provided in an approved quotation. Shipping charges depend on the destination, order size, package dimensions, weight, service level, and carrier.

Delivery Estimates

Carrier transit times are estimates and are not guaranteed unless a guaranteed delivery service is specifically purchased and confirmed. Fredi & Sons is not responsible for delays caused by carriers, weather, customs, government actions, incorrect delivery information, or events outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address associated with the order.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address. Approved partner orders may be restricted to the hotel, property, or company location assigned to the partner account.

Damaged, Missing, or Incorrect Shipments

Please inspect each shipment promptly. Damage, shortages, or incorrect items must be reported to Fredi & Sons within five business days after delivery. Include the order number, affected quantities, and photographs when applicable.

Contact

For shipping questions, contact us at info@frediandsons.com or +1 (888) 840-7979.