Refund policy
RETURN AND REFUND POLICY
Return Eligibility
To qualify for a return, the product must be unused, unworn, unwashed, unaltered, and in its original packaging. Products must be in resalable condition and accompanied by proof of purchase.
Do not send a product back without authorization. Contact Fredi & Sons first to request return instructions and a return authorization.
Non-Returnable Products
The following products are final sale and cannot be returned or exchanged, except when defective or incorrect:
• Custom, branded, embroidered, printed, monogrammed, or made-to-order products
• Products manufactured or sourced to an approved customer specification
• Samples and sample orders
• Personal protective equipment, masks, and other hygienic or safety products
• Clearance, discontinued, or final-sale products
• Products that have been used, worn, washed, altered, damaged after delivery, or removed from their original packaging
Bulk and Business Orders
Approved returns of bulk, case-pack, hospitality, or business orders are subject to inspection and written authorization by Fredi & Sons.
Terms contained in an accepted quotation, purchase order acknowledgment, contract, or partner agreement will control if they differ from this policy.
Return Shipping
Customers are responsible for return shipping costs unless the return results from a Fredi & Sons error or an eligible product defect.
Original shipping and handling charges are non-refundable. We recommend using a trackable and insured shipping service. Fredi & Sons is not responsible for returns that are lost or damaged during return transportation.
Damage, Defects, Shortages, and Incorrect Items
Inspect all products promptly after delivery. Report damage, defects, shortages, or incorrect items within five business days after delivery.
Include the order number, affected product, quantity, description of the issue, and photographs of the product and shipping packaging when applicable. Keep the product and packaging until the claim is resolved.
After review, Fredi & Sons may repair or replace the product, issue a credit, or provide a refund, as appropriate.
Refunds
We will notify you after an authorized return has been received and inspected.
If approved, the refund will be issued to the original payment method. Processing times depend on the bank or payment provider. Shipping charges and other non-refundable fees will not be included.
Returns that do not meet this policy may be refused or returned to the customer at the customer’s expense.
Order Cancellations
Stock-product orders may be cancelled only before processing or shipment begins.
Custom, branded, made-to-order, or specially sourced products cannot be cancelled after materials have been ordered or production has started. Any approved cancellation may be subject to costs already incurred.
Contact
To request a return, report an order problem, or ask a policy question, contact:
Fredi & Sons
Email: info@frediandsons.com
Telephone: +1 (888) 840-7979
