Life Is Suite: 5 Details that Take a Hotel from Drab to Fab

With hotels on every corner, it’s important to stand out in order to earn consistent repeat business.
So what is the difference between a good hotel and a memorable one? Consider the following 5 details that take a hotel from drab to fab:

1. Efficiency

Check-in should be quick and painless. A guest’s first impression generally happens at the check-in counter. Quick, friendly service is a good start. Addressing the guest with eye contact and a warm greeting is a bonus. Even better, some hotels are adopting the trend of checking guests in at their room via an iPad for convenience.

2. Aesthetics

Details matter. The front desk should be clean and clutter-free. Accents in the rooms and halls should be trendy and tasteful. Cheap decor sends an altogether wrong impression of the hotel. An in-room Nespresso and a sleek iPod dock? That’ll send a good message.

3. Amenities

Everything is better when it’s free and everyone likes to get a good deal–free WiFi, in-room movies, HD TV, high-end bath products (anything with lemongrass!) And coffee? It doesn’t matter if the guest is a coffee drinker. She’ll be thrilled to see the sign for free in-room coffee either way just because it’s FREE. Anything that can be offered to a guest at no charge is a good thing. Sometimes not earning a penny on a service will earn far more in repeat business.

4. Personalization

Though speaking a guest’s last name (or worse, a room number!) can be a major faux pas, a personalized hotel experience makes a world of difference. Everything from locally made chocolates on the pillow to a personalized check-out time make guests feel at home.

5. Service

Yes, we saved the best for last. Good service is the most important detail that will take a hotel from drab to fab. Good service does not discriminate.

Good service means friendly employees, comfortable rooms, and flexible services. Good service includes anything that will make a guest feel more comfortable … and more likely to return.

You’ve got what it takes to stand head and shoulders above the competition.

Now, get to it. You have customers waiting.

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